Shipping policy
Last updated: September 28, 2026
Thank you for shopping with ARTILADY. Here is everything you need to know about how and when your order ships. Questions? Email us at info@artilady.com.
Where we ship
All orders ship from the United States. We currently ship to addresses within the United States. For P.O. box, APO/FPO or U.S. territory addresses, please contact us at info@artilady.com before ordering.
Order processing
Orders are dispatched within 3 business days (Monday–Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.
During busy periods such as the Halloween and holiday seasons, processing can occasionally take a little longer. If your order will be delayed, we will let you know by email.
Delivery time
Once dispatched, orders typically arrive in approximately 10 business days. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather and peak-season volumes.
Shipping rates
- Free shipping on orders of $39.90 or more (merchandise subtotal after discounts and before taxes).
- For orders under $39.90, shipping is calculated at checkout based on USPS rates for your order and address.
You will always see the shipping cost at checkout before you pay.
Order tracking
When your order ships, we'll email you a shipping confirmation with a tracking number. Tracking can take 24–48 hours to show its first update. If you have trouble tracking your order, contact us at info@artilady.com.
Taxes and duties
Because orders ship within the United States, there are no import duties or customs fees on U.S. orders. Applicable sales tax is calculated at checkout.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us at info@artilady.com as soon as possible — we can update the address if the order has not yet shipped. We can't change the address once an order has shipped, and we are not responsible for orders delivered to an incorrect address entered at checkout.
If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll contact you to arrange reshipment (the customer pays the new shipping cost) or a refund of the item price.
Lost or delayed packages
If your tracking hasn't updated for 7 days, or your order hasn't arrived within 20 business days of dispatch, please email us at info@artilady.com with your order number. We'll work with USPS to locate your package. If it is confirmed lost in transit, we'll send a replacement or issue a full refund.
If tracking shows your package as delivered but you can't find it, please check around your property, with neighbors and with your local post office, and allow one extra business day in case it was scanned early. Then contact us within 7 days of the delivery date and we'll help you file a claim with USPS.
Damaged items
If anything arrives damaged, please email info@artilady.com within 7 days of delivery with your order number and photos of the item and packaging. See our Refund & Return Policy for how we make it right.
Contact us
- Email: info@artilady.com
- Business name: ARTILADY