Refund policy
Last updated: September 28, 2026
We want you to love your ARTILADY decor. If something isn't right, we're here to help. Email us at info@artilady.com.
30-day returns
You can return most items within 30 days of delivery for a refund.
To be eligible, items must be:
- Unused and in the same condition you received them
- In their original packaging, with all parts included
- Accompanied by your order number
Items that are used, damaged after delivery, or missing parts may be refused or receive a partial refund.
Final-sale and non-returnable items
The following can't be returned unless they arrive damaged, defective or incorrect:
- Items marked Final Sale or Clearance on the product page
- Gift cards
- Personalized or custom-made items (if offered)
How to start a return
- Email info@artilady.com within 30 days of delivery with your order number, the item(s) you'd like to return and the reason.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first — returns sent without instructions may not be accepted.
- Pack the item(s) securely in the original packaging and ship them within 14 days of receiving our instructions. We recommend a trackable shipping service; please keep your tracking number until your refund is issued.
Return shipping costs
Customers are responsible for return shipping costs, unless the item arrived damaged, defective or was not what you ordered (see below). Original shipping charges are non-refundable.
Refunds
Once your return arrives, we'll inspect it and email you to confirm your refund. Approved refunds are issued to your original payment method within 7 business days of receiving your return. Your bank or card issuer may take a few extra business days to post the credit.
If you haven't seen your refund after 10 business days from our confirmation email, please check with your bank, then contact us at info@artilady.com.
Exchanges
We don't offer direct exchanges. If you'd like a different color, size or item, please return the original item for a refund and place a new order. (If your item arrived damaged or defective, we'll gladly send a replacement — see below.)
Damaged, defective or incorrect items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email info@artilady.com within 7 days of delivery with:
- Your order number
- Clear photos of the item, the damage or defect, and the packaging
Once we've reviewed your photos, we'll send a free replacement or issue a full refund (including any shipping you paid for that item) — your choice, subject to availability. In most cases you won't need to send the item back; if we do need it returned, we'll provide a prepaid return label.
Small variations in color and finish compared with product photos, caused by screen settings and lighting, are not considered defects.
Order changes and cancellations
Need to change or cancel an order? Email info@artilady.com as soon as possible. We can change or cancel orders that haven't shipped yet. Once an order has shipped, it can't be cancelled, but you can return it under this policy after it arrives.
Contact us
- Email: info@artilady.com
- Business name: ARTILADY