FAQ
Frequently asked questions
Orders
How do I place an order?
Add items to your cart and check out securely. You'll receive an order confirmation email right away.
Can I change or cancel my order?
Email us at info@artilady.com as soon as possible. We can change or cancel orders that haven't shipped yet. Once an order has shipped it can't be cancelled, but you can return it after it arrives under our Refund & Return Policy.
Shipping
Where do you ship?
All orders ship from the United States, and we currently ship to addresses within the United States.
How much is shipping and how long does it take?
Shipping is free on orders of $39.90 or more. For smaller orders, shipping is calculated at checkout based on USPS rates. Orders are dispatched within 3 business days and typically arrive in approximately 10 business days after dispatch (delivery times are estimates). See our Shipping Policy for details.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. Tracking can take 24–48 hours to show its first update.
Returns & exchanges
What is your return policy?
You can return most items within 30 days of delivery if they are unused and in their original packaging. Email info@artilady.com to start a return. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect, and approved refunds go back to your original payment method within 7 business days of receiving your return. Final-sale and clearance items and gift cards can't be returned. See our Refund & Return Policy.
My item arrived damaged. What should I do?
Sorry about that! Email info@artilady.com within 7 days of delivery with your order number and photos of the item and packaging. We'll send a free replacement or issue a full refund, and in most cases you won't need to send the item back.
Products
How do I hang wall hangings, suncatchers and shelves?
Most pieces hang on a single nail, adhesive hook or suction hook. Check each product page for size and weight details.
Are colors exactly as shown?
We photograph our products carefully, but colors can look slightly different depending on your screen and lighting.
Is seasonal decor available all year?
Halloween, fall and Christmas collections are seasonal and may sell out. Sign up for our newsletter to hear when new pieces arrive.
Still have questions?
Email us at info@artilady.com or visit our contact page — we're happy to help.