Privacy policy

Last updated: September 28, 2026

This Privacy Policy explains how ARTILADY ("ARTILADY", "we", "us" or "our") collects, uses and shares your personal information when you visit or make a purchase from www.artilady.com (the "Site") or otherwise communicate with us. ARTILADY is the operator of the Site and is responsible for your personal information.

By using the Site, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Site.

1. Information we collect

Information you give us - Contact details: name, email address, phone number, shipping and billing address. - Order information: items purchased, order history, and payment confirmation. Payment card details are processed by our payment providers; we do not store full card numbers. - Account information: if you create an account, your login details and saved preferences. - Communications: messages you send us by email, contact form or chat, and any product reviews you submit. - Marketing preferences: if you sign up for our newsletter or promotions.

Information collected automatically When you use the Site we and our service providers automatically collect information using cookies and similar technologies, such as your IP address, browser and device type, pages viewed, referring website, and how you interact with the Site.

Information from third parties We may receive information from service providers that help us run the Site and fulfill orders (for example, payment processors, shipping carriers and analytics providers).

2. How we use your information

We use personal information to: - Process and ship your orders, send order and shipping updates, and handle returns and refunds; - Respond to your questions and provide customer support; - Operate, maintain, secure and improve the Site, including detecting and preventing fraud; - Send marketing emails or messages if you have opted in (you can unsubscribe at any time); - Understand how visitors use the Site and measure the performance of our advertising; - Comply with legal obligations and enforce our Terms of Service.

3. Cookies

Cookies are small files stored on your device. We use cookies that are necessary for the Site to work (such as your cart and checkout), as well as cookies for analytics and advertising. You can control cookies through your browser settings and, where available, our cookie banner. Blocking some cookies may affect how the Site works.

4. How we share your information

We do not sell your personal information for money. We share information only as needed to run our business, including with: - Shopify, which hosts our online store and processes checkout (Shopify Privacy Policy); - Payment processors to process payments securely; - Shipping carriers and fulfillment partners (such as USPS) to deliver your orders; - Service providers that help us with email, customer support, analytics and advertising; - Legal and safety: when required by law, to respond to lawful requests, or to protect our rights, customers or others; - Business transfers: in connection with a merger, sale or transfer of our business.

Some advertising and analytics cookies may be considered "selling" or "sharing" personal information under certain U.S. state laws. You can opt out as described below.

5. Your rights and choices

  • Marketing: unsubscribe using the link in any marketing email or by contacting us.
  • Access, correction and deletion: you can ask us to access, correct or delete the personal information we hold about you.
  • U.S. state privacy rights: depending on where you live (for example California, Colorado, Connecticut, Virginia and other states), you may have the right to know what personal information we collect, request a copy, request correction or deletion, and opt out of targeted advertising or the "sale" or "sharing" of personal information. We honor Global Privacy Control (GPC) signals where required by law. We will not discriminate against you for exercising these rights.
  • Other regions: if you are located outside the United States, you may have additional rights under your local laws.

To make a request, email info@artilady.com. We may need to verify your identity before responding. You may use an authorized agent where permitted by law.

6. Data retention

We keep personal information for as long as needed to provide our services, complete transactions, and meet legal, tax and accounting requirements, and then delete or anonymize it.

7. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Children

The Site is not intended for children under 13 (or the minimum age required in your location), and we do not knowingly collect personal information from children.

9. International users

Our store is hosted by Shopify, and your information may be processed in the United States and other countries where our service providers operate, which may have different data-protection laws than your own.

10. Third-party links

The Site may link to third-party websites or services. We are not responsible for their privacy practices; please review their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

12. Contact us

Questions or requests about your privacy? Contact us: - Email: info@artilady.com - Business name: ARTILADY